Refund Policy
Here’s a revised version of the refund policy tailored for your website, adityahridayastotra.co.in:
Refund and Return Policy
At Adityahridayastotra.co.in, your satisfaction is our top priority. We are committed to providing a seamless shopping experience, and our refund and return policy is designed to address your concerns with clarity and flexibility. Please review the terms below to understand how we handle returns and refunds:
Eligibility for Returns
We accept returns and replacements under the following conditions:
- Incorrect Product: If you receive a product that differs from your order. (An unboxing video is required.)
- Manufacturing Defect: If the product has a manufacturing defect. (A video highlighting the defect is required.)
- Damaged in Transit: If the product is damaged during transit. (An unboxing video is required.)
Return and Cancellation Process
A) Order Cancellation
- You can request to cancel your order within 12 hours of placing it by contacting us at [email protected].
- Orders for categories like cakes and flowers with same-day or fixed-time delivery cannot be canceled once dispatched.
- If the order has already been dispatched, cancellations are not allowed. In such cases, shipping charges will apply as outlined below: Shipping Charges:
- Domestic (India): ₹75 for 0-500 gm, ₹150 for 500-999 gm, ₹250 for 1-2 kg, and ₹250 + ₹125 per additional kg above 2 kg.
- International: Only the product cost will be refunded after deducting the shipping charges.
B) Breakages
If your product arrives damaged, share an unboxing video with us at [email protected] within 12 hours of delivery. We will take prompt action to resolve the issue.
C) Wrong Product Received
If you receive a product that does not match your order:
- Share an unboxing video and contact us immediately via chat support or email at [email protected].
- Return the unused product in its original packaging within 24 hours for a refund or exchange.
- Our team will guide you through the return pickup process.
Refund Details
For returns not covered under the above reasons, we will refund the product cost after deducting shipping charges as follows:
Shipping Charges:
- Domestic (India): ₹75 for 0-500 gm, ₹150 for 500-999 gm, ₹250 for 1-2 kg, and ₹250 + ₹125 per additional kg above 2 kg.
- International: Only the product cost will be refunded after deducting the shipping charges.
Refund Timeline
- Refunds will be processed within 7-10 working days after the returned product is received in good condition.
- Refund timelines depend on your bank’s processing speed.
- In case of discrepancies, we may request a screenshot of your bank statement to expedite the resolution.
For any questions or assistance, please contact us at [email protected].
Thank you for shopping with us. Your trust is our priority!